CX Enablement (Growth Strategy)

The role

You will build and scale onboarding and enablement programs for the customer-facing Growth Strategy team. You will manage systems, content, and training to improve team ramp time, product adoption, and retention.

What you will do

• Design and scale onboarding and ever-boarding programs through workshops, certifications, and training
• Capture and scale top performer learnings into repeatable frameworks, talk tracks, and playbooks
• Collaborate with Product, Marketing, and GTME to translate product releases into actionable workflows
• Build and maintain enablement systems using AI and automation to optimize knowledge sharing
• Improve ramp time, increase adoption, and drive performance across the GS organization

Required qualifications

• 4+ years experience in enablement or customer success, ideally in a high-growth SaaS environment
• Strong communicator and facilitator comfortable running workshops, certifications, and executive-level conversations
• Technically fluent and comfortable understanding data workflows, integrations, and automation concepts
• Experience building and scaling enablement programs including onboarding, ever-boarding, certifications, and playbooks
• Experience building content and managing enablement systems such as Notion, Gong, or an LMS
• Curious, collaborative, and excited to partner across GTM
• Highly organized and detail-oriented
• Bias for action to go from 0 to 1 fast, take ownership, and execute without directions

Benefits

• All employees can work with world-class coaches who specialize in creativity, management, and more

About the company

Clay's mission is to be the engine companies use to grow to their full potential. The company provides data, infrastructure for personalized campaigns, and AI agents to help grow businesses.