Workplace Experience Lead

The role

The Workplace Experience Lead will own and elevate all HQ operations for a 160,000 square foot flagship office. This role involves managing facilities, vendor relationships, space strategy, and culture-building initiatives to support over 250 people.

What you will do

• Own all workplace operations for Clay HQ including facilities, space planning, and budget management
• Mentor and coach the NYC workplace team
• Oversee facility operations including HVAC, electrical, plumbing, janitorial, and security
• Manage relationships and negotiate contracts with landlords, cleaning services, catering, and security providers
• Partner with leadership to optimize space utilization and manage seating assignments
• Lead strategic operation of Clay HQ including kitchen, pantry, and meeting room technology
• Ensure compliance with building codes, fire safety, ADA, and workplace safety standards
• Manage the workplace experience budget and track expenses
• Partner with the workplace team on events and programming to strengthen culture
• Execute innovative workplace experiences and creative programming

Required qualifications

• 4+ years of workplace/facilities experience leading an office of 250+ people
• Large-scale office move experience
• Deep experience managing facility operations for 100,000+ square foot spaces
• Strategic thinking
• Project management excellence
• Vendor & contract management
• Stakeholder management
• Problem-solving mindset
• Communication excellence
• Service-oriented mindset
• Creative vision & innovation

Nice to have

• Experience at a 500+ person company
• Experience opening or managing brand new, large-scale office spaces (100,000+ sq ft)
• Experience in fast-growing tech companies
• High Taste — Strong design sensibility and experience collaborating with architects and designers
• Background in commercial real estate or corporate real estate
• Experience managing multi-site or multi-office operations

Benefits

• Work with world-class coaches who specialize in creativity, management, and more

About the company

Clay is an in-person first company with three global offices in San Francisco, New York, and London. The company provides infrastructure to run personalized campaigns and is building agents to help grow businesses.