Clearbank

Associate Director - Client Success

London Office - 2/3 days a week, Remote. Posted 24 days ago

The role

You will manage and maintain a portfolio of strategic Enterprise client relationships. You will work to ensure client success, drive revenue growth, and remove barriers to adoption.

What you will do

  • Managing and maintaining a portfolio of strategic Enterprise client relationships
  • Delivering a high-quality and positive client experience
  • Achieving client retention and revenue growth goals through upselling and cross-selling
  • Collaborating with internal stakeholders including Sales, Finance, Financial Crime, Legal, Marketing, and Customer Operations
  • Representing and being an advocate for clients within ClearBank
  • Conducting regular and quality engagement with clients
  • Managing a regular cadence of communication and conducting business reviews

Required qualifications

  • Significant previous experience in commercial/sales focused relationship management roles
  • Proven track record of achieving client retention and revenue growth targets through upselling and cross-selling to large, enterprise-grade existing clients
  • Knowledge of the banking industry and financial products
  • Strong communication and interpersonal skills
  • Ability to engage with c-suite executives
  • Excellent problem-solving skills
  • Ability to collaborate and work effectively across multiple teams
  • Strong organisational skills
  • Ability to analyse multiple problems and drive solutions
  • Confidence in working in the unknown and designing processes
  • Passion for technology
  • High attention to detail

Benefits

  • Enhanced family leave policies

Before you apply

  • A member of the talent acquisition team will review your application
  • The process includes a screening call, a first interview, a second competency-based interview, and a final meeting with the Head of Department

About the company

ClearBank provides banking infrastructure via API to clients including fintechs, crypto platforms, banks, and credit unions. It is one of the fastest-growing tech companies in the UK according to Deloitte Fast 50.