Field Implementation Manager

The role

You will lead on-site launches and product launches at dealership locations. You will train staff and partner with dealership leaders to encourage platform adoption.

What you will do

• Lead on-site go-lives and product launches at dealership locations.
• Deliver hands-on training for staff across different roles.
• Partner with dealership leaders to communicate business value and encourage adoption.
• Troubleshoot challenges during implementation and help teams resolve issues in real time.
• Document launch outcomes and transition accounts to downstream teams.
• Share field insights with Sales, Product, and Customer Success.
• Build trusted relationships with dealership staff and leadership.

Required qualifications

• At least 1 year of customer-facing experience in training, onboarding, service, or support.
• Experience leading on-site go-lives or product launches and training staff through engaging, hands-on sessions.
• Strong communication and presentation skills.
• Ability to learn new systems and tools quickly, document launch outcomes, and share useful feedback across teams.

Nice to have

• Experience in SaaS, automotive, or phone systems
• Background in field training, deployment, or customer onboarding
• Familiarity with dealership or service department workflows
• Familiarity with high-growth product rollouts
• Familiarity with AI tools for training and documentation
• English/French or English/Spanish bilingual skills

About the company

clera is bringing an AI-powered platform to automotive dealerships across North America.