Operations Lead

The role

You will own a core operational domain at an early-stage fintech. You will build and improve processes, metrics, tooling, and automations by working with Product and Engineering.

What you will do

• Handle operational cases directly to identify process gaps and establish performance metrics.
• Design and launch production automations and measure their impact.
• Develop agent-based systems to automate routine work.
• Partner with Product and Engineering to define and build operational tooling.
• Create and maintain standard operating procedures, escalation paths, and domain-specific KPIs.
• Improve throughput and reliability without relying on proportional headcount growth.

Required qualifications

• Approximately 3 to 6 years of experience, including hands-on operations ownership at an early-stage technology company.
• Experience in fintech, payments, banking, crypto, or another regulated financial services environment.
• A track record of shipping production workflow automations or agents.
• Experience designing end-to-end operational processes, including SOPs, KPIs, and tooling.
• Hands-on familiarity with queue management, case handling, transaction processing, or similar operational work.
• Ability to work directly with Product and Engineering teams to shape operational systems and tools.

Nice to have

• Experience with payment operations, compliance, risk, or financial crime workflows is valuable

Benefits

• Visa sponsorship is available

About the company

clera is an early-stage fintech.