Forward Deployed Engineer (Founding Customer Engineer)

About the job

ABOUT THE ROLE This is a founding, first-non-founder hire at a seed-stage AI SaaS startup building conversational agents that run automated product demos for B2B go-to-market teams. You'll own every customer relationship and build the playbook for scaling from a small initial customer base to thousands. The role sits at the intersection of technical implementation, customer success, and product feedback — working directly with the CTO to shape what gets built. WHAT YOU'LL DO - Own end-to-end customer relationships from onboarding through ongoing success, including improving demo performance and driving adoption - Teach and coach AI agents on product positioning, buyer personas, pricing…