Software Engineer, Voice AI / Backend

The role

You will build voice AI systems including retrieval-augmented generation and dynamic model routing. You will design distributed call schedulers and extend agents across voice, messaging, and email.

What you will do

• Build reliable voice AI systems including retrieval-augmented generation, dynamic model routing, and evaluation of transcription systems
• Design and operate a distributed call scheduler
• Extend agents across voice, messaging, and email
• Develop memory and reasoning systems that preserve context through customer workflows
• Build AI-assisted tools for configuring agents, diagnosing issues, and connecting to business systems
• Improve observability and resilience

Required qualifications

• Production experience building and owning distributed systems
• Track record of shipping product software and delivering projects end-to-end
• Strong software fundamentals
• Experience with Python, FastAPI, or TypeScript in production systems
• Experience with real-time systems, audio processing, or voice infrastructure
• Experience with production LLM, AI model, or agentic systems
• Experience with PostgreSQL, Redis, or similar data stores
• Experience with cloud infrastructure on AWS, GCP, or Azure
• Ability to design or debug systems involving concurrency, load balancing, and fault tolerance
• Independent, action-oriented approach
• Sound judgment about code quality and reliability
• Focus on team and customer outcomes

Nice to have

• Familiarity with tools such as LiveKit, Temporal, message queues, workflow orchestration, React, and observability platforms

Benefits

• Visa sponsorship is available
• Relocation support is offered

About the company

clera is a small, fast-moving engineering team building voice AI agents for customer-facing workflows.