Head of Operations / COO

The role

You will lead day-to-day business operations for an early-stage AI company that serves manufacturers, working closely with the founders. You will own customer onboarding, order execution, supplier and carrier coordination, and process design.

What you will do

• Lead end-to-end operations, including customer onboarding, order execution, supplier and carrier coordination, and issue resolution.
• Build processes, metrics, and playbooks that help a lean team serve more manufacturers.
• Partner with engineering to identify operational workflows that AI agents should automate.
• Manage supplier and freight operations, vendor relationships, and service quality.
• Hire and lead the operations team as the business grows.
• Work with the founders on planning, finance, and company priorities.

Required qualifications

• Six to ten years of relevant experience, including senior operations leadership as a Head of Operations, COO, VP or Director of Operations, or in a similar role.
• Hands-on experience in supply chain, procurement, logistics, or manufacturing operations.
• Experience at an early-stage startup or on a small team, with the ability to build processes from the ground up and stay hands-on.
• Strong numerical, systems, and process-design skills.

Nice to have

• Experience in CPG, food, supplements, cosmetics, chemicals, or related manufacturing, or in freight brokerage or 3PL operations.
• Past founder or early startup experience.

Before you apply

• Candidates may relocate within the United States.

About the company

An early-stage AI company serving manufacturers. The team is small and works closely with its founders.