Member of Technical Staff

San Francisco. Posted 6 days ago

The role

You will own full-stack components that resolve guest requests. You will build response-generation pipelines, retrieval systems, and multi-step tool workflows for AI systems in hospitality operations.

What you will do

Build response-generation pipelines that classify intent, assemble context, select tools, and determine whether to respond or escalate
Develop retrieval systems that ground responses in accurate, current customer data
Build reliable multi-step tool workflows and manage third-party API failures
Create evaluation frameworks using real conversations
Implement observability and tracing
Build interfaces and controls for non-technical teams to configure agent behavior
Extend agent capabilities to voice
Improve speed and cost through model routing, caching, and prompt refinement

Required qualifications

At least 3 years of experience shipping production software used by real people; 5 or more years is relevant experience
Experience designing, debugging, and evaluating production AI or ML systems, including retrieval, prompt engineering, or model orchestration
Hands-on individual-contributor experience across multiple areas of the stack, such as backend, frontend, infrastructure, or data pipelines
Proficiency in a backend language such as Python, Go, Rust, or Java
Experience integrating third-party APIs
Experience with retrieval quality, multi-step workflows or function calling, production evaluation, and observability or tracing
Strong software engineering fundamentals supported by relevant formal education

Nice to have

Experience with real-time systems
Experience with voice
Experience with user-facing configuration tools
Experience with model cost and latency optimization

Benefits

health insurance
401(k) match

Before you apply

Visa sponsorship is not available
candidates must be authorized to work in the United States

About the company

clera is a small engineering team building AI systems for hospitality operations.