Clera
Product Engineer
Berlin. Posted 5 days ago
The role
You will build product experiences to configure agents, troubleshoot issues, and connect external systems. You will develop and optimize voice agents and build memory systems for customer workflows.
What you will do
- Build product experiences to configure agents, troubleshoot issues, connect external systems, and surface useful answers
- Develop and optimize voice agents for speed, reliability, and quality
- Extend agent interactions across calls, messaging, and email, with shared memory and state
- Build memory systems that support reasoning across customer workflows
- Improve observability and tracing to resolve agent failures
- Help agents select the right communication channel for each interaction
Required qualifications
- At least 3 years of professional software engineering experience
- Production ownership of distributed systems
- Production backend experience with Python, FastAPI, or TypeScript
- Product development across frontend and backend
- Strong software fundamentals
- Product judgment
- A bias toward action and measurable business outcomes
- Experience with real-time audio or voice infrastructure, AI agents or LLMs, and asynchronous or event-driven systems with complex state
- Production experience with PostgreSQL, Redis, or similar data stores
- Cloud infrastructure such as AWS, GCP, or Azure
Nice to have
- Experience with workflow orchestration, communication integrations, or observability tools
Benefits
- Visa sponsorship is available
- Relocation support is available
About the company
clera is a small team building AI-powered voice and customer communication products.