Clera
Guest Operations Associate
Berlin. Posted 7 days ago
The role
You will manage guest operations and help turn real-world experience into clear, scalable processes. You will support guests from booking inquiries through check-out using AI support.
What you will do
- Support guests throughout their journey from booking inquiries through check-out
- Coordinate tasks and priorities across remote teams, customers, and external service providers
- Identify recurring issues, process inefficiencies, and opportunities for automation
- Build and improve operational processes based on guest cases and day-to-day learnings
Required qualifications
- Native German proficiency
- English proficiency at C1 level or higher
- Completed university degree in business administration, communications, economics, or a related field
- Experience in guest operations, customer service, hospitality operations, short-term rentals, or property operations
- Experience handling guest inquiries, bookings, check-ins, or check-outs
- Experience coordinating multiple stakeholders and managing operational priorities under time pressure
- A structured, analytical approach
- Sound independent judgment
- Strong communication skills
- Experience recognizing process improvement or automation opportunities across recurring workflows
About the company
clera is an early-stage hospitality technology team expanding across Europe.