Clera

Agent Product Manager

San Francisco. Posted 4 days ago

The role

This customer-facing role focuses on account implementation and success. You will build and deploy AI agents for hospitality businesses and translate customer needs into product improvements for engineering.

What you will do

  • Lead customer onboarding, refinement, quarterly business reviews, and optimization conversations.
  • Build and deploy AI agents that address customer workflows.
  • Use AI coding assistants to scope and prototype solutions.
  • Identify recurring customer needs and turn them into prioritized product work for engineering.
  • Partner with engineering to resolve agent limitations and define new capabilities.
  • Automate repetitive work and improve the efficiency of customer-facing operations.

Required qualifications

  • At least 3 years in product management, operations, implementation, solutions engineering, customer success, or another customer-facing technical role delivering solutions.
  • Experience owning implementation, customer success, or customer operations for a technical product.
  • A systems-oriented approach and a track record of building automations or workflows, using tools such as RPA, no-code platforms, or scripting.
  • Experience scoping technical requirements and translating customer needs into implementable specifications.
  • Experience building or deploying agentic AI solutions in customer success or operations, and using AI coding assistants such as Claude, Codex, ChatGPT, or similar.
  • Comfort managing customer relationships and leading onboarding, support, or business review calls.
  • Ability to spot patterns across customer requests and decide what to address through automation versus engineering.

Nice to have

  • Experience with non-technical customers or in hospitality, travel, or customer service is helpful.

Benefits

  • Health insurance
  • 401(k) match

Before you apply

  • Visa sponsorship is not available
  • Candidates must be authorized to work in the United States

About the company

clera is a team building AI agents for hospitality businesses.