Senior Technical Account Manager - Strategic Services (EMEA)

The role

You will partner with strategic customers to implement, expand, and mature their use of ClickUp. You will lead complex implementations, design scalable workflows, and drive platform adoption and value realization.

What you will do

• Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
• Diagnose current-state workflows and design scalable future-state solutions in ClickUp.
• Guide customers through governance, architecture, process design, and rollout planning.
• Help customers recover momentum when implementations stall or stakeholder alignment breaks down.
• Partner with customer stakeholders to define success measures and adoption milestones.
• Translate customer goals into execution plans to improve adoption and platform value.
• Identify risks using usage signals and customer feedback to build recovery plans.
• Support strategic business reviews with a clear point of view on progress and priorities.
• Turn complex business needs into ClickUp solutions using workflows, automations, and reporting.
• Identify practical automation and AI opportunities to improve customer outcomes.

Required qualifications

• Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function.
• Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders.
• Strong workflow and process design instincts.
• Excellent customer communication skills.
• Strong judgment in ambiguous environments.
• A clear ownership mindset and track record of driving outcomes.

Nice to have

• Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms.
• Comfort recommending or deploying automation, reporting, and AI-enabled workflow improvements.
• Experience managing strategic or enterprise customer relationships.
• Exposure to change management, customer enablement, or consulting-style discovery and solutioning.
• Ability to influence cross-functional teams without direct authority.

About the company

ClickUp is the everything app for work, built to help teams plan, collaborate, and execute in one place. It is an AI-native company building a converged AI workspace.