Clickup

Automations Engineer, Post Sales Systems

United States, Remote. Posted 4 months ago

The role

You will design, build, and maintain automation and AI systems for the post-sales support organization. You will translate business workflows in Zendesk and related platforms into scalable automations.

What you will do

  • Design and build Zendesk automations for ticket routing, field population, and customer outreach.
  • Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents.
  • Architect low-code/no-code automation solutions using Workato, Zapier, and similar platforms.
  • Own the full automation lifecycle from discovery to optimization.
  • Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, and Maven AGI chatbot.
  • Build and maintain reporting dashboards and data pipelines.
  • Experiment with emerging AI/LLM capabilities like agents, RAG, and fine-tuning.
  • Monitor automation health, error rates, and SLAs.
  • Maintain documentation and runbooks.
  • Partner with Support and Success organizations to translate requirements into technical specifications.

Required qualifications

  • 3–5+ years in systems administration, business systems engineering, or customer support platform work.
  • Demonstrated experience building automations or integrations that have shipped to production.
  • Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher.
  • Experience in a high-velocity, collaborative environment.
  • Zendesk expertise including automations, triggers, business rules, and configuration.
  • Experience with REST APIs, webhooks, and integration platforms like Retool, Workato, or Zapier.
  • Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), and MCP.
  • Comfortable working with JSON, SQL, or light scripting (Python, JavaScript).
  • Understanding of Zendesk-to-Salesforce sync workflows and integration patterns.

Nice to have

  • experience with ClickUp
  • experience with Maven/chatbots
  • experience with GTM systems
  • experience with support-focused SaaS operations

Before you apply

  • AI fluency is evaluated as part of the hiring process.
  • Sponsorship for engineering and product roles is not guaranteed and is based on business needs.

About the company

ClickUp is an AI-native company building a converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search.