Manager, Technical Account Management

The role

You will lead and develop a team of Technical Account Managers to improve adoption, retention, and growth. You will coach TAMs on customer strategy, solution delivery, and AI capabilities while building operating practices to scale the organization.

What you will do

• Hire, coach, and develop TAMs
• Run coaching, performance, and career-development conversations
• Coach TAMs on consultative discovery, solution design, and executive engagement
• Plan team capacity and account coverage using the Partner Ecosystem
• Own team-level retention, renewal readiness, and expansion outcomes
• Lead escalations and recovery plans for complex or high-risk accounts
• Establish and improve operating rhythms, playbooks, and quality standards
• Build team capability in workflow design, automation, integrations, and ClickUp AI and Agents
• Translate customer and partner needs into feedback for Product and Engineering
• Partner with Sales, Services, Support, Product, CX Operations, and the Partner Ecosystem

Required qualifications

• 5+ years in Technical Account Management, Professional Services, Consulting, Customer Success, or a related technical delivery function
• At least 3 years managing high-performing customer-facing or delivery teams in a SaaS environment
• Proven track record of delivering complex SaaS or technology engagements for SMB, mid-market and enterprise customers
• Deep understanding of agentic workflows and AI Agent prompting
• Experience designing or guiding the implementation of intelligent, task-oriented systems
• Practical judgment in evaluating AI output, refining prompts and workflows, and establishing human review and quality controls
• Strong technical fluency across configurable SaaS platforms, workflow design, automation, and integrations
• Experience working with implementation, consulting, and technology partners
• Strong commercial judgment including renewal planning, risk assessment, forecasting, and expansion identification
• Experience managing multiple concurrent engagements, customers, partners, and stakeholders in a fast-paced environment
• Strong communication, stakeholder management, and problem-solving skills
• Experience leading cross-functional initiatives with internal teams and the Partner Ecosystem

Nice to have

• Experience with ClickUp or similar work-management platforms
• Experience leading distributed teams and supporting customers across different markets/countries
• Experience building partner enablement, joint delivery playbooks, or partner-first service models
• Experience spanning both recurring account management and professional services delivery

Before you apply

• Unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product
• AI fluency is evaluated as part of the hiring process

About the company

ClickUp is an AI-native company building a converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search.