IT Helpdesk Specialist

The role

You will provide Level 3 support for employees across EMEA and APAC. You will troubleshoot macOS, hardware, software, connectivity, identity, and access issues.

What you will do

• Own complex employee support issues from investigation through resolution.
• Troubleshoot macOS, hardware, software, connectivity, identity, and access issues.
• Support Apple device deployment and management using Jamf and Apple Business Manager.
• Manage employee access and account changes using Okta and other business applications.
• Help employees with onboarding, offboarding, device setup, and equipment needs.
• Keep tickets, troubleshooting notes, and support documentation clear and useful.
• Improve support processes and use AI to solve problems and reduce repetitive work.
• Partner with IT, Security, People Operations, and Workplace teams.

Required qualifications

• At least 5 years of experience in IT support, helpdesk, service desk, desktop support, or a similar role.
• Strong macOS troubleshooting skills.
• Hands-on experience with Jamf, Okta, and Apple Business Manager.
• Experience investigating and resolving complex support issues with a methodical, service-minded approach.
• A solid understanding of IT fundamentals and basic AI principles, including how to use AI tools responsibly and assess their output.
• A security-first mindset, including care with employee data, device security, identity verification, and access.
• Clear communication and the ability to make technical issues understandable to people with different levels of technical experience.
• Ability to support employees across EMEA and APAC and work from our Dublin office at least two days a week.
• Willingness to travel between Dublin and London as needed, with potential travel to the US or other parts of Europe when business needs require it.

Nice to have

• Experience with Bash, scripting, coding, or automation.
• Experience supporting employees across multiple offices or time zones.

Before you apply

• Unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product.
• AI may be used to help review and screen candidates' employment applications.

About the company

ClickUp's mission is to make the world more productive with an all-in-one platform that helps teams plan, track, and collaborate. They are an AI-native company building a converged AI workspace.