Senior Engagement Manager

The role

You will lead post-sale strategy and execution for large enterprise clients. You will manage the full enterprise SaaS implementation lifecycle from pre-sales scope to go-live and stabilization.

What you will do

• Serve as the primary client contact for delivery
• Build relationships with client executive sponsors and program leads
• Deliver engagements against agreed scope, schedule, budget, and quality
• Translate customer business requirements into internal deliverables and milestones
• Lead and coordinate multidisciplinary teams
• Manage engagement financials including hours burn, forecasting, and margin
• Guide clients from manual workflows to AI-assisted operations
• Identify expansion opportunities and co-sell with Account Executives
• Design and run governance mechanisms
• Manage communications regarding delivery status, risks, and outcomes

Required qualifications

• 5+ years of software and/or services delivery experience
• At least 2 years as the accountable project, program or engagement lead
• Proven track record taking enterprise SaaS deployments from kickoff through go-live and into adoption
• Strong grasp of SaaS implementation fundamentals: workspace and data architecture, permissions and SSO, integrations, data migration, change management and enablement
• Comfortable with Agile, Waterfall and hybrid delivery
• Experience managing engagement budgets, SoWs, change requests and margin
• Experience leading cross-functional and distributed teams
• Hands-on with AI
• Excellent written and verbal communication

Nice to have

• Experience in work management or SaaS software, professional services firms, agencies or regulated industries
• PMP Certification

Benefits

• Impact: Lead high-visibility enterprise engagements with global brands
• Build something: Help define methodology, tooling and AI workflows
• AI at the centre: Work with ClickUp Brain and Super Agents
• Career growth: Clear path from Engagement Manager to Senior or Principal Engagement Manager
• Community: Learn alongside Paid TAMs, AI specialists and delivery leaders

Before you apply

• AI fluency is evaluated as part of the hiring process
• Unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product
• ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications

About the company

ClickUp is an AI-native company building a converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search.