Clickup

Senior Technical Account Manager - Strategic Services

United States, Remote. Posted a month ago

The role

You will act as a strategic partner and technical owner for enterprise accounts. You will lead implementations, drive platform adoption, and design AI-powered workflows to deliver business outcomes.

What you will do

  • Lead end-to-end onboarding and implementation of ClickUp.
  • Translate functional and technical requirements into scalable solutions.
  • Monitor seat utilization, adoption trends, and stakeholder engagement.
  • Build and run adoption plans and account reviews.
  • Run Intake, Execution, and Reporting cycles for key workflows.
  • Drive adoption of ClickUp AI and build custom workflow Agents.
  • Provide technical training on AI and automation best practices.
  • Generate qualified leads through data-driven insights and AI usage analysis.
  • Partner with account teams to position renewals, expansions, and AI upsells.
  • Turn business objectives into actionable insights for Product, Engineering, and Support.

Required qualifications

  • 5+ years in a customer-facing SaaS role
  • 2+ years of hands-on experience with ClickUp, Asana, Monday.com, Smartsheet, Wrike, Jira or a comparable work management/project management platform
  • Direct experience leading enterprise SaaS implementations or onboarding programs end-to-end, and/or a proven track record managing a book of business ($2M+ ARR) with measurable retention and expansion
  • Demonstrated experience building and deploying AI-powered workflows, agents or automations in a business context
  • Strong project and program management skills, including complex, multi-stakeholder engagements

Nice to have

  • Background in professional services, implementation management or consulting at a SaaS company
  • Hands-on experience with agentic tools and frameworks such as Claude, n8n, Make, Zapier or LangChain
  • Technical aptitude with integrations, APIs, automation logic and data modeling
  • Experience positioning or selling services alongside renewals and expansions

Before you apply

  • We are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time.
  • AI fluency is evaluated as part of our hiring process.

About the company

ClickUp is an AI-native company building a converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search.