Clickup
Senior Technical Account Manager - Customer Success (AMER)
United States, Remote. Posted a month ago
The role
The Senior Technical Account Manager acts as a strategic partner and technical owner for customers. You will lead onboarding, manage account health, and drive the adoption of ClickUp platform features and AI capabilities.
What you will do
- Lead end-to-end onboarding and implementation of ClickUp
- Translate functional and technical requirements into scalable solutions
- Monitor seat utilization, adoption trends, and stakeholder engagement
- Build and execute adoption plans and account reviews
- Conduct Intake, Execution, and Reporting cycles for workflows
- Drive adoption of ClickUp AI and build custom workflow Agents
- Provide technical training on AI and automation best practices
- Generate qualified leads through data-driven insights and AI usage analysis
- Translate business objectives into actionable insights for Product, Engineering, and Support
- Partner with account teams to maintain alignment between delivery and success
Required qualifications
- Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality
- Familiarity with generative AI concepts, prompt design, and automation frameworks
- Ability to perform workflow analysis and process design
- Ability to manage complex customer programs with multiple stakeholders and deadlines
- Comfort using dashboards and metrics to communicate health, adoption, and ROI
- Executive presence and strong communication skills
- Full accountability for assigned book of business
About the company
ClickUp is an AI-native company building a converged AI workspace that unifies tasks, docs, chat, calendar, and enterprise search.