Senior Manager, Order-to-Cash

The role

This leader will own and evolve the billing and collections function. You will build scalable processes and workflows while ensuring the integrity and compliance of billing, collections, and revenue reporting.

What you will do

• Establish the operating model, processes, controls, and team structure for a scalable Order-to-Cash function.
• Hire, develop, and lead the team.
• Establish policies and guidelines for billing models, invoice adjustments, collections strategy, and billing systems change management.
• Act as the subject matter expert for new product/process introduction initiatives.
• Own the billing systems tech stack in partnership with Billing Engineering and Finance Systems teams.
• Drive system and process improvements including AI adoption, automation, and integrations.
• Maintain AR health through aging reviews, collections coordination, and resolution of billing inquiries.
• Support monthly accounting close activities including contract reviews, reconciliations, and analytics.
• Support external audit activities and manage PBC requests related to OTC.

Required qualifications

• 8+ years of progressive order-to-cash and billing operations experience.
• 5+ years focused on billing and collections in a SaaS or technology company.
• Experience with automation tools and ERP systems (e.g., NetSuite, Stripe, Salesforce CPQ).
• Experience with marketplace platforms (e.g. AWS, Azure, GCP) and reports.
• Strong analytical and problem-solving skills.
• Ability to interpret complex contracts and data sets.
• Excellent organizational skills and attention to detail.
• Effective communicator with the ability to collaborate cross-functionally and present financial insights clearly.
• Experience in designing and maintaining internal controls and documentation to support audit readiness and SOX compliance.

Benefits

• Flexible work environment
• Employer contributions towards healthcare
• Stock options
• Flexible time off in the US and generous entitlement in other countries
• USD$500 Home office setup for remote employees
• Opportunities to engage with colleagues at company-wide offsites

About the company

ClickHouse is a globally distributed company that is remote-friendly and operates in over 25 countries.