Clickhouse

Senior Technical Customer Support Engineer - India

India, Remote. Posted 23 days ago

The role

You will support and guide ClickHouse users, customers, and prospects via various channels. You will develop solutions based on ClickHouse Cloud and open-source to be shared through documentation, blogs, and training.

What you will do

  • Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source for documentation, knowledge base, blogs, meetups, webinars, and training
  • Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to define functionality
  • Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers
  • Deliver technical support within required Service Level Agreements via ticketing system, email, Slack, chat, and phone
  • Build strong, trusted relationships with colleagues, customers, and partners
  • Triage support tickets and provide user community support
  • Help with pre- and post-sales customer activities
  • Partner with Go To Market team with technical aspects of POCs
  • Suggest improvements to Support processes

Required qualifications

  • Technical breadth and depth in ClickHouse open-source or Cloud, or in domains such as SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker
  • Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Eng
  • Be present and available according to the scheduling required to deliver high-quality 24x7 Support
  • Strong written and verbal English communication skills
  • Ability to work fully remote with reliable connectivity
  • A mindset of teamwork, global engagement, empathy, and solving challenging problems
  • The ability to build trusted relationships with colleagues, customers, and partners

Nice to have

  • Experience with ClickHouse
  • Experience with OSS and open-source technologies, as a user, community member, or contributor
  • Experience with Azure, GCP or AWS
  • Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

Benefits

  • Flexible work environment
  • Employer contributions towards healthcare
  • Stock options
  • Flexible time off in the US, generous entitlement in other countries
  • USD$500 Home office setup for remote employees
  • Opportunities to engage with colleagues at company-wide offsites

About the company

ClickHouse provides service to customers around the world. It is a globally distributed company that is remote-friendly.