シニア テクニカルサポートエンジニア — 日本（リモート、東京への出張あり）

The role

You will provide technical support to customers in Japan, APJ, and EMEA regions. You will handle support tickets, assist with pre-sales and post-sales activities, and collaborate with engineering and product management teams.

What you will do

• Provide professional technical support via ticket systems, email, Slack, and phone within SLA.
• Support pre-sales and post-sales activities.
• Collaborate with Go To Market teams for advanced technical POC support.
• Propose improvements for the ClickHouse support department.
• Contribute to defining features needed by users and customers.
• Develop solutions based on ClickHouse Cloud and open source.
• Share knowledge through documentation, knowledge bases, blogs, meetups, webinars, and training.
• Provide mentoring and training to colleagues, users, and customers.
• Build strong relationships with colleagues, customers, and partners.
• Perform on-call duties.

Required qualifications

• Experience in a technical support organization.
• Broad and deep technical skills in areas such as ClickHouse DBMS, similar OLAP/SQL databases, cloud/SaaS platforms, Linux/Unix, Kubernetes and containers, or system or network administration.
• Ability to handle work schedules and travel (on-site visits) to provide 24/7 support in a globally distributed environment.
• Excellent written and verbal communication skills in both Japanese and English.
• Experience in customer-facing roles involving pre-sales/post-sales support, solution engineering, sales engineering, consulting, or training.
• Teamwork, global perspective, empathy, and a problem-solving attitude.
• Adventurous spirit and sense of urgency regarding building scalable, high-performance databases.
• Self-motivated, curious, and a desire to continuously learn and grow.

Nice to have

• Track record of collaborating with software developers, product managers, account managers, and user communities to deliver great user and customer experiences.
• Passion for applying open source software technology to large datasets to solve complex problems.

Benefits

• Flexible work environment
• Employer contributions towards healthcare
• Stock options
• Flexible time off in the US, generous entitlement in other countries
• USD$500 Home office setup for remote employees
• Opportunities to engage in company-wide offsites

About the company

ClickHouse is a globally distributed company operating in over 25 countries. It is a rapidly scaling start-up.