Clickhouse

Senior Technical Customer Support Engineer - Singapore

Singapore, Remote. Posted a month ago

The role

You will support and guide ClickHouse users, customers, and prospects via various channels. You will develop solutions based on ClickHouse Cloud and open-source to be shared through documentation, blogs, and training.

What you will do

  • Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source for documentation, knowledge base, blogs, meetups, webinars, and training
  • Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to define functionality
  • Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers
  • Deliver customer service as a first-line technical engineer
  • Provide professional response, on-call coverage, and guidance within required SLAs
  • Build strong, trusted relationships with colleagues, customers, and partners

Required qualifications

  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains such as SQL databases, OLAP, cloud-native SaaS, distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Be present and available according to the scheduling required to deliver high-quality 24x7 Support
  • Strong written and verbal English communication skills
  • Ability to work fully remote with reliable connectivity
  • A mindset of teamwork, global engagement, empathy, and solving challenging problems
  • The ability to build trusted relationships with colleagues, customers, and partners

Nice to have

  • Experience with ClickHouse
  • Experience with OSS and open-source technologies, as a user, community member, or contributor
  • Experience with Azure, GCP or AWS
  • Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

Benefits

  • Flexible work environment
  • Employer contributions towards healthcare
  • Stock options
  • Flexible time off in the US, generous entitlement in other countries
  • USD$500 Home office setup for remote employees
  • Opportunities to engage with colleagues at company-wide offsites

Before you apply

  • Candidates must be located in Singapore

About the company

ClickHouse provides service to customers around the world. It is a globally distributed company operating in over 25 countries.