Clickhouse

Senior Technical Customer Support Engineer - Japan

Japan, Remote. Posted a month ago

The role

You will provide technical support to customers in Japan and across APJ and EMEA. You will handle support tickets, community support, and pre- and post-sales activities using ClickHouse Cloud and open-source.

What you will do

  • Deliver customer service via ticketing system, email, Slack, and phone
  • Provide on-call coverage and guidance within SLA
  • Own support tickets and community support
  • Help with pre- and post-sales customer activities
  • Partner with Go To Market team on technical aspects of POCs
  • Suggest improvements to Support processes
  • Work with Support Services, Engineering, and Product Management to define functionality
  • Develop solutions for users via documentation, knowledge base, blogs, meetups, webinars, and training
  • Assist with mentoring, training, and sharing knowledge
  • Build relationships with colleagues, customers, and partners

Required qualifications

  • Prior experience within a technical support organization
  • Technical breadth and depth in ClickHouse DBMS or similar OLAP or SQL databases
  • Experience with Cloud/SaaS platforms
  • Linux/Unix experience
  • Experience with Kubernetes and containers
  • System or Network Administration experience
  • Available for scheduling and onsite travel for 24x7 Support
  • Strong written and verbal communication skills in Japanese and English
  • Experience in a customer-facing role including pre- and post-sales support, solution or sales engineering, consulting, and/or training

Nice to have

  • Demonstrated success in collaborating with software developers, product managers, account representatives, and a user Community
  • Passion for applying open-source software technology to massive data sets

Benefits

  • Flexible work environment
  • Employer contributions towards healthcare
  • Stock options
  • Flexible time off in the US and generous entitlement in other countries
  • USD$500 Home office setup for remote employees
  • Opportunities to engage in company-wide offsites

About the company

ClickHouse is a globally distributed company that is remote-friendly and operates in over 25 countries.