Clickhouse

Senior Technical Customer Support Engineer, Federal

United States, Remote. Posted 2 months ago

The role

You will serve as the primary technical contact for U.S. federal and public sector customers. You will triage and resolve support cases, guide secure deployments, and partner with internal teams to meet federal requirements.

What you will do

  • Serve as the primary technical support contact for U.S. federal and public-sector customers via cases, chat, Slack, and meetings.
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source.
  • Share solutions via documentation, knowledge base articles, and internal runbooks.
  • Guide customers through deployment, configuration, and troubleshooting in government-authorized environments.
  • Work with global Support Services, Engineering, Security/Compliance, Product Management, and Go-To-Market teams.
  • Support technical aspects of federal POCs, security questionnaires, and Authority to Operate evaluations.
  • Provide professional response, on-call coverage, and guidance within required SLAs.
  • Build relationships with colleagues, customers, and partners.

Required qualifications

  • U.S. Person status
  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Proven experience developing familiarity with the operational and compliance realities of federal IT environments
  • Strong communication skills
  • Sound judgment around sensitive data handling
  • A mindset of teamwork, empathy, and solving challenging problems

Nice to have

  • Prior experience supporting federal, state/local/education (SLED), or other public-sector customers in a technical support, TAM, or solutions engineering capacity
  • Experience with FedRAMP-authorized services, AWS GovCloud, Azure Government, or equivalent sovereign/air-gapped cloud environments
  • An active or recently active U.S. government security clearance
  • Experience with ClickHouse
  • Experience with OSS and open-source technologies
  • Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

Benefits

  • Flexible work environment
  • Employer contributions towards healthcare
  • Stock options
  • Flexible time off in the US, generous entitlement in other countries
  • USD$500 Home office setup for remote employees
  • Global Gatherings

Before you apply

  • All candidates must independently qualify as U.S. Persons before being considered
  • U.S. Person status is verified during the interview process prior to any offer

About the company

ClickHouse is a globally distributed company that is remote-friendly and operates in over 25 countries.