Clipboard

Collections Account Manager

Remote (Africa, Central & South America, the Caribbean). Posted 2 months ago

The role

The Collections Account Manager manages a portfolio of accounts to address billing concerns and ensure timely invoice payments. This role involves conducting outbound calls, resolving invoice disputes, and managing customer payments and remittances.

What you will do

  • Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments
  • Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them
  • Navigating negotiations and evaluate tradeoffs between risk mitigation and growth potential
  • Resolving customer invoice disputes and other billing-related issues
  • Managing customer payments and remittances
  • Building trust with providers and healthcare executives through strong financial acumen
  • Clearly articulating the billing processes and educate stakeholders on invoicing procedures
  • Gathering and relaying feedback to improve billing systems and processes
  • Collaborating with internal teams to execute billing-related initiatives and trials

Required qualifications

  • Reliable laptop/desktop (no Chromebooks or Linux OS)
  • Minimum 20 Mbps wired internet connection
  • Wired headset for clear communication
  • Quiet, distraction-free workspace
  • Stable power and internet connectivity

Nice to have

  • skilled in finance or accounting

Benefits

  • Competitive pay
  • Unlimited PTO
  • Fully remote
  • Opportunity to make a significant impact with healthcare customers

Before you apply

  • This is an active job posting for non-US candidates and requires an overlap of at least 5 hours with the PST (UTC-8) time zone
  • Hiring process: CAM Case Study, Case Study Interview, Customer Simulation Interview(s), Hiring Manager Interview, Executive Interview (for US candidates only)

About the company

Clipboard is a remote-first team of over 1,000 people that operates an app-based marketplace connecting healthcare professionals with workplaces. Founded in 2016, the company is a leader in Long-Term Care staffing.