Clipboard

Billing Representative

Remote (Philippines). Posted 2 months ago

The role

The Billing Representative ensures assigned workplaces pay invoices quickly and on time. This role involves reaching out to workplaces via phone and email to follow up on payments and resolve roadblocks.

What you will do

  • Monitor accounts to identify outstanding debts.
  • Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues.
  • Build relationships with workplaces.
  • Identify the root cause of non-payment and resolve billing concerns.
  • Report on collections updates and accounts receivable status.
  • Identify critical accounts and devise SMART action plans to address issues.

Required qualifications

  • Professional and clear communication (verbal and written).
  • High attention to detail.
  • Receptive to feedback (highly coachable).
  • Comfortable with math and data (e.g., calculating payment plan instalments).
  • Ability to build relationships with customers.
  • Strong judgment in customer-facing decisions and live interactions.
  • Negotiating skills.
  • Reliable laptop/desktop (no Chromebooks or Linux OS).
  • Minimum 20 Mbps wired internet connection.
  • Wired headset for clear communication.
  • Quiet, distraction-free workspace.
  • Stable power and internet connectivity.

Nice to have

  • experience with Google Drive suite
  • Slack
  • Salesforce
  • soft phone software like Amazon Connect

Benefits

  • 100% Remote
  • Fast-Paced Startup Environment
  • A hiring process that rewards skills, not just experience

Before you apply

  • Application form includes basic billing rep skill-based questions which can result in automatic rejection.
  • Hiring process includes a Case Study (Collections scenarios).
  • Hiring process includes Interview 1 (Collections simulation).
  • Hiring process includes Interview 2 (Collections simulation).

About the company

Clipboard is a remote-first team of over 1,000 people that connects healthcare professionals with workplaces through an app-based marketplace. Founded in 2016, they are a leader in Long-Term Care staffing.