Strategy & Ops Lead, Applied AI

U.S. (Remote). Posted a month ago

The role

You will own and evolve the internal tooling ecosystem across Operations. You will act as a product manager at the intersection of Operations, Engineering, and frontline teams to improve workflows and automations.

What you will do

Own the roadmap for Ops tooling
Design and improve workflows and automations across support platforms, AI tools, and internal systems
Partner with engineers and developers to scope requirements and write technical specs
Execute against high-priority tooling and automation initiatives
Translate defined problems into practical, well-scoped technical solutions
Identify gaps or inefficiencies in current tooling
Troubleshoot issues and improve system reliability
Contribute to ongoing improvements in how systems connect and operate together

Required qualifications

Product thinking: owned a tool, process, or internal product end to end
Technical Fluency: comfortable working with APIs, integrations, and automation tooling
Execution Discipline: drive defined problems through to completion and manage multiple priorities
Systems Thinking: understand how tools, workflows, and dependencies connect
Problem Solving: translate loosely defined problems into practical solutions
Ownership Mindset: take responsibility for delivering high-quality work

Nice to have

Experience working with support platforms such as Zendesk
Familiarity with AI-driven tools and automation workflows
Background in Ops, Support, or CX environments
Experience working with evolving or fragmented tooling stacks

Before you apply

Application
Interview with Head of Core Services
Interview with Head of Operations
Final Culture Interview with Executive Leadership

About the company

Clipboard is a remote-first team of over 1,000 people that connects healthcare professionals with workplaces through an app-based marketplace. They are a leader in Long-Term Care staffing and have been profitable since 2022.