Customer Experience Specialist

The role

You will support over 400,000 professionals using the platform. You will resolve shift, payment, onboarding, and platform-related issues via chat, voice, and email.

What you will do

• Deliver fast, accurate, and empathetic support across chat, voice, and email
• Resolve shift, payment, onboarding, and platform-related issues in real time
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
• Troubleshoot issues independently, applying sound judgment before escalating
• Personalize communication while maintaining a confident, professional, and helpful tone
• Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
• Guide new professionals through onboarding and help them quickly build confidence using the platform
• Uphold company values in every interaction

Required qualifications

• Fluent, professional-level English communication skills, both written and verbal
• Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
• Comfortable learning new tools, systems, and workflows quickly
• Thrives in fast-paced, high-ownership environments where priorities can shift quickly
• Proactive problem-solver who takes initiative without waiting for direction
• Strong attention to detail and ability to stay composed under pressure
• Collaborative teammate who communicates clearly and contributes positively to team performance
• Comfortable working across chat, voice, and email channels

Before you apply

• Application Review + Skills Assessment
• Case Study
• First Round Interview (Role Play and Case Discussion)
• Interview with Head of Worker Support

About the company

Clipboard is a remote-first team of over 1,000 people that connects healthcare professionals with workplaces through an app-based marketplace. They are a leader in Long-Term Care staffing.