Client Support Specialist (Workplaces - B2B)

The role

You will engage with Workplace customers via voice and email to resolve shift, payment, and platform-related issues. You will use tools like Zendesk and the Clipboard portal to investigate cases and maintain documentation.

What you will do

• Engage with Workplace customers over voice and email correspondence.
• Deliver fast, accurate, and empathetic support to resolve shift, payment, and platform-related issues in real time.
• Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, and log internal notes.
• Apply sound judgment and critical thinking to troubleshoot issues and follow or adapt workflows.
• Develop expertise in products and processes to identify recurring issues or process gaps.
• Work cross-functionally with Billing, Account Management, and Worker Operations teams.
• Uphold company values in every interaction.

Required qualifications

• Clear, professional English (both spoken and written).
• Ability to handle business customers professionally.
• Ability to solve problems effectively.

Nice to have

• Customer-Centric Mindset
• Proactive Problem-Solving
• High Accountability

Benefits

• 100% Remote
• Fast-Paced Startup Environment
• Hiring Process That Rewards Skills, Not Just Experience
• Opportunity to make a significant impact

Before you apply

• Application
• Case Study
• Interview with Hiring Manager
• Executive Interview

About the company

Clipboard is a remote-first team of over 1,000 people that connects healthcare professionals with workplaces through an app-based marketplace. They are a leader in Long-Term Care staffing and have been profitable since 2022.