Onboarding Documents Associate

The role

This individual contributor role focuses on reviewing and validating onboarding documentation for healthcare professionals. You will work with cross-functional teams to manage document queues and improve internal processes to meet compliance standards.

What you will do

• Review and validate onboarding documents for accuracy and compliance
• Monitor and manage queues for document submissions, backlogs, and expirations
• Execute daily tasks including document status updates and document mapping
• Resolve unread submissions and support special projects
• Recommend updates to internal policies to enhance efficiency
• Collaborate with cross-functional teams to resolve document-related inquiries
• Communicate via Slack and other internal tools
• Meet targets for document review time, accuracy, and throughput

Required qualifications

• Residence within the Asia-Pacific (APAC) region
• Wired internet connection with a minimum download speed of 15 Mbps
• Intel Core i5 (8th Generation or newer), AMD Ryzen 5 (2000 Series or newer), or Apple M1 or newer
• Minimum 12 GB RAM (16 GB recommended)
• A quiet and professional home workspace
• A noise-canceling headset
• Reliable internet connectivity and backup power or internet whenever possible

Nice to have

• Prior experience in document verification, credentialing, compliance operations, administrative support, or customer service
• Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records)
• Experience with QA or quality-focused roles
• Familiarity with tools like Slack, Zendesk, Google Sheets, and task management platforms

Before you apply

• Completion of an assessment built from synthetic data
• Do not take interviews via a mobile phone

About the company

Clipboard is a remote-first team of over 1,000 people that connects healthcare professionals with workplaces through an app-based marketplace. They are a leader in Long-Term Care staffing and have been profitable since 2022.