Clipboard

T&S Investigator

U.S. (Remote). Posted a month ago

The role

The Trust & Safety Analyst manages incident reports from start to finish to protect platform integrity. This role involves investigating safety incidents, making deactivation decisions, and developing safety initiatives.

What you will do

  • Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
  • Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.
  • Develop and implement safety initiatives, tools, and processes.
  • Shape and uphold marketplace safety norms through policy development.
  • Partner cross-functionally with Support, Product, Legal, and other teams.
  • Assess safety and compliance risks and design strategies to close gaps.
  • Monitor and report on safety and compliance metrics.
  • Serve as a subject-matter expert on Trust & Safety policies.
  • Continuously improve the incident reporting and investigation workflow.
  • Communicate with customers and partners with professionalism and urgency.

Required qualifications

  • Ability to resolve customer incidents with empathy and action
  • Impeccable judgement and ability to make tough decisions
  • Exceptional written and verbal communication skills
  • Ability to identify potential risks and effectively diffuse situations
  • Demonstrate a high degree of leadership, motivation, self-direction, and initiative
  • Self-motivated, able to work independently and stay organized
  • Detail-oriented
  • Ethical and unbiased integrity and decision-making abilities

Nice to have

  • 3+ years in a customer-facing role
  • 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields
  • LVN or RN

Benefits

  • Remote-first flexibility
  • Fast-paced startup environment
  • Hiring process that rewards skills

Before you apply

  • Application
  • Case Study
  • Case Study Interview
  • Interview with Head of Trust and Safety
  • Interview with Head of Operations

About the company

Clipboard is a remote-first team of over 1,000 people that connects healthcare professionals with workplaces through an app-based marketplace. They are a leader in Long-Term Care staffing.