Senior Product Manager

The role

You will own core domains of the marketplace such as pricing, matching, reliability, and facility onboarding. You will build mental models, pick metrics, and steward improvements through research and experiments.

What you will do

• Build the mental model using customer conversations, support tickets, Salesforce, and data
• Pick metrics to measure customer service
• Propose proxy metrics when the right metric does not exist
• Steward improvements including research, experiments, core flow changes, and technical investments
• Write down and share mental models and monthly check-ins

Required qualifications

• 6+ years of product management
• You can query data yourself (SQL or equivalent)
• You've shipped meaningful features on a small, fast-moving team
• You write clearly and often
• Ability to work 2-3 days per week out of either our NYC or San Francisco office

Nice to have

• experience in marketplaces
• Background in marketplace product, ops research, or operating roles at fast-scaling startups

Before you apply

• Case Study via MeritFirst
• Case Study Interview
• Cross-functional Interview
• CPO Interview

About the company

Clipboard is a remote-first team of over 1,000 people building an app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, they are a leader in Long-Term Care staffing.