T&S Investigator

The role

The Trust & Safety Analyst manages incident reports from start to finish to protect platform integrity. This role involves investigating safety incidents, making deactivation decisions, and developing safety initiatives.

What you will do

• Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
• Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.
• Develop and implement safety initiatives, tools, and processes.
• Shape and uphold marketplace safety norms through policy development.
• Partner cross-functionally with Support, Product, Legal, and other teams.
• Assess safety and compliance risks and design strategies to close gaps.
• Monitor and report on safety and compliance metrics.
• Serve as a subject-matter expert on Trust & Safety policies.
• Continuously improve the incident reporting and investigation workflow.
• Communicate with customers and partners with professionalism and urgency.

Required qualifications

• Ability to resolve customer incidents with empathy and action
• Impeccable judgement and ability to make tough decisions
• Exceptional written and verbal communication skills
• Ability to identify potential risks and effectively diffuse situations
• High degree of leadership, motivation, self-direction, and initiative
• Self-motivated, able to work independently and stay organized
• Detail-oriented
• Ethical and unbiased integrity and decision-making abilities

Nice to have

• 3+ years in a customer-facing role
• 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields
• LVN or RN

Benefits

• Remote-first flexibility
• Fast-paced startup environment
• Hiring process that rewards skills

Before you apply

• Application
• Case Study
• Case Study Interview
• Interview with Head of Trust and Safety
• Interview with Head of Operations

About the company

Clipboard is a remote-first team of over 1,000 people that operates an app-based marketplace connecting healthcare professionals with workplaces. They are a leader in Long-Term Care staffing.