Strategy & Ops Lead, Applied AI

Remote (Canada). Posted a month ago

The role

You will own and evolve the internal tooling ecosystem across Operations. You will work at the intersection of Operations and Engineering to build workflows, integrations, and automations.

What you will do

Build and iterate on workflows, integrations, and automations
Execute against high-priority tooling and automation initiatives
Partner with engineers and developers to scope requirements and write technical specs
Improve systems across support platforms and AI-driven solutions
Translate defined problems into practical, well-scoped technical solutions
Identify gaps or inefficiencies in current tooling
Troubleshoot issues and improve system reliability
Contribute to ongoing improvements in how systems connect and operate

Required qualifications

Technical Fluency: comfortable working with APIs, integrations, and automation tooling
Ability to build and debug independently
Execution Discipline: drive defined problems through to completion
Manage multiple priorities effectively
Systems Thinking: understand how tools, workflows, and dependencies connect
Problem Solving: translate loosely defined problems into practical solutions
Ownership Mindset: take responsibility for delivering high-quality work

Nice to have

Experience working with support platforms such as Zendesk
Familiarity with AI-driven tools and automation workflows
Background in Ops, Support, or CX environments
Experience working with evolving or fragmented tooling stacks

Before you apply

Application
Interview with Head of Core Services
Interview with Head of Operations
Final Culture Interview with Executive Leadership

About the company

Clipboard is a remote-first team of over 1,000 people that uses an app-based marketplace to connect healthcare professionals with workplaces. Founded in 2016, the company is a leader in Long-Term Care staffing.