Travel Programs Specialist

The role

This person will serve as the primary point of contact for travel support and manage the day-to-day employee travel experience. They will handle Jira tickets, support the Navan platform, and coordinate travel logistics for groups and meetings.

What you will do

• Serve as the primary employee-facing point of contact for travel questions and escalations.
• Monitor and manage incoming Jira support tickets.
• Provide support for Navan platform questions and technical troubleshooting.
• Partner with the Executive Assistant team on complex and VIP itineraries.
• Guide employees on travel policy and exception requests.
• Communicate travel events or disruptions to leaders.
• Ensure employees complete WorkRamp travel training.
• Track recurring support issues and surface trends monthly.
• Support end-to-end travel logistics for team offsites, external events, and company meetings.
• Provide operational support to the evolving travel program.

Required qualifications

• Minimum 2-5 years of experience in a travel support, customer service, or operations role.
• Travel Management Company/Business Travel experience navigating supplier agreements and vendor relationships.
• Experience managing a support queue using Jira, Zendesk, or similar tools.
• Experience with event management tools such as Cvent, Planned, and other industry software.
• Familiarity with hotel contract fundamentals, such as attrition, F&B minimums, deadlines, etc.
• Strong customer service orientation.
• Highly organized.
• Comfortable operating in a fast-paced, high-growth environment.
• Clear communicator.

Nice to have

• Familiarity with Navan and/or comparable corporate travel platforms (e.g., Concur, TripActions); Navan experience strongly preferred.

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary

About the company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power AI workloads. They use an energy-first approach to solve power bottlenecks for AI compute.