Crusoe

Senior Cloud Support ​​Engineer

Dublin - IE. Posted 3 months ago

The role

You will provide technical support to customers using Crusoe Cloud to help them leverage GPU compute power. You will troubleshoot VMs, hardware failures, and scaling tests while collaborating with SRE, Networking, and Storage teams.

What you will do

  • Provide technical support to customers via Zendesk
  • Participate in a 24/7 on-call rotation
  • Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools
  • Manage alert triage, prepare for maintenance windows, and conduct node delivery testing
  • Work with SRE, Networking, and Storage teams from triage to root cause analysis delivery
  • Adhere to global team collaboration and handoff processes
  • Develop onboarding/training materials, knowledge base documentation, and standard operating procedures

Required qualifications

  • Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
  • Strong command-line interface (CLI) skills in Linux environments
  • Proficiency with Git
  • 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
  • Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
  • Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
  • Excellent communication and customer service skills
  • Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)

Nice to have

  • CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI an
  • Deep understanding of specific cloud platforms and services
  • Experience with automation tools and scripting languages
  • Demonstrated ability to analyze complex technical issues and develop effective solutions
  • Proven ability to mentor, train, and onboard colleagues
  • Strong interest in contributing to a more sustainable future through technology

Benefits

  • Pension contributions
  • Private health and dental insurance
  • Income protection
  • Life assurance

About the company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power AI workloads. They use an energy-first approach to provide sustainable, low-cost GPU compute power.