Crusoe

Service Desk lll

Bellevue, WA - US. Posted 2 months ago

The role

You will troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications. You will also administer cloud identity platforms, MDM automation, and MDR/XDR tools while leading technology rollouts.

What you will do

  • Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications.
  • Partner with cross-functional teams and external vendors to improve system performance.
  • Own complex issues end to end and document outcomes.
  • Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools.
  • Lead technology rollouts and system upgrades.

Required qualifications

  • Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).
  • Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.
  • Experience administering and troubleshooting Windows, macOS, and Linux systems.
  • Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress.
  • Proficiency with ticketing systems, IT documentation platforms, and SaaS management.
  • Experience working as a project-oriented engineer.
  • Strong written, oral, and interpersonal communication skills.
  • Ability to pass a background check.

Nice to have

  • Bachelor’s degree or equivalent experience with 6+ years of IT systems experience.
  • Prior experience working in large enterprises with significant user bases.
  • Previous NOC/SOC experience.

Benefits

  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary

Before you apply

  • Ability to pass a background check.

About the company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power AI workloads.