Senior Manager, Facilities Remote Operations Center

The role

The Senior Manager leads the Facility Remote Operations Center (ROC) in Dallas, Texas. This person owns the people, processes, and technology for 24/7/365 remote monitoring of critical facility infrastructure across a national data center portfolio.

What you will do

• Lead 24/7/365 ROC operations including staffing, scheduling, and performance management.
• Establish and improve monitoring protocols, escalation procedures, and SOPs.
• Serve as the senior escalation point for critical facility events.
• Maintain knowledge of MEP systems including electrical, mechanical, fire/life safety, and building automation.
• Partner with Facility/Critical Infrastructure Engineering on system design and operation.
• Ensure monitoring platforms are correctly configured and integrated.
• Own incident management processes including detection, notification, and escalation.
• Lead or support root cause analysis and after-action reviews.
• Develop and maintain emergency response runbooks and escalation matrices.
• Recruit, train, and develop ROC staff.

Required qualifications

• 5+ years of experience in Data Center Operations with direct responsibility for critical facility uptime.
• Strong working knowledge of MEP systems within data center environments.
• Prior experience in a shift-based, 24/7 operations environment.
• Demonstrated experience with incident management, escalation procedures, and root cause analysis.
• Experience with DCIM, BMS/EPMS, or similar monitoring and alarm management platforms.
• Proven people leadership experience.
• Strong communication skills.
• Ability to work on-site in Dallas, Texas.
• Availability for off-hours escalations.

Nice to have

• Experience specifically within hyperscale, colocation, or AI/GPU-cluster data center operations.
• Industry certifications such as CDCP, CDCS, CDCE, DCPRO, or equivalent.
• Experience standing up or scaling a remote/centralized operations function from the ground up.
• Familiarity with liquid cooling infrastructure.
• Experience supporting multi-site, geographically distributed critical infrastructure portfolios.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related technical field, or equivalent practical experience.

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary

About the company

Crusoe is an AI infrastructure company that designs, builds, and operates purpose-built, AI-optimized data centers. They use an energy-first approach to power ambitious AI workloads.