Senior Manager, Engineering, Core-backend

San Francisco, CA - US. Posted 14 days ago

The role

You will lead the Core Backend team in the Cloud Customer Experience organization. You will manage backend engineers and set technical direction for shared services including quota management, customer notifications, and onboarding.

What you will do

Own shared services for product teams including quota management, notification service and API framework
Run the system of record for consumption across GPU, compute, storage and networking
Lead self-serve onboarding, organization state management and automated KYC
Own the service that sends email, in-console, webhook and Slack notifications
Set and meet SLOs for the team's services
Run on-call and incident reviews
Guide architecture decisions including API standardization and breaking apart monolithic services
Work with Product, Customer Success, Security and other CCX teams to set one roadmap
Hire, mentor and grow engineers

Required qualifications

2+ years managing software engineering teams, including hiring, performance management and career development
6+ years of professional software engineering experience building backend services in Go or another compiled language (Rust, Java or C++)
Experience designing and running distributed systems or cloud platform services, including versioned APIs (gRPC or REST), relational databases such as PostgreSQL, and message queues such as Kafka, NAT
Experience owning customer-facing production systems, including SLOs, monitoring and alerting, on-call and incident response
Track record of leading a team that serves other engineering teams
Clear written and verbal communication
Bachelor's degree minimum

Nice to have

Experience building quota, rate limiting or entitlement systems for a cloud provider or multi-tenant platform
Experience with customer onboarding, KYC or fraud prevention systems
Experience with Temporal or similar workflow engines, or with state machines and reconciliation loops
Experience building API gateways or API frameworks used by many engineering teams
Familiarity with GPU cloud platforms or AI infrastructure

Benefits

Competitive compensation and equity packages
Restricted Stock Units
Paid time off, paid holidays & leave of absence programs
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary

About the company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power AI workloads.