Senior Cloud Support Engineer - Weekend Shift

The role

You will provide technical support to customers using Crusoe Cloud. You will manage incidents, troubleshoot VMs and hardware, and collaborate with SRE, Networking, and Storage teams.

What you will do

• Provide technical support to customers via Zendesk.
• Participate in a 24/7 on-call rotation.
• Act as primary point of contact for incident management and triage.
• Diagnose and resolve issues related to VMs, hardware failures, and scaling tests.
• Manage alert triage and prepare for maintenance windows.
• Conduct node delivery testing.
• Collaborate with SRE, Networking, and Storage teams.
• Develop onboarding materials, knowledge base documentation, and SOPs.

Required qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• Strong command-line interface (CLI) skills in Linux environments.
• Proficiency with Git.
• 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
• Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
• Excellent communication and customer service skills.
• Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Nice to have

• CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI an
• Deep understanding of specific cloud platforms and services.
• Experience with automation tools and scripting languages.
• Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Proven ability to mentor, train, and onboard colleagues.
• Strong interest in contributing to a more sustainable future through technology.

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary

About the company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power AI workloads. They use an energy-first approach to make AI infrastructure better for the world.