Service Desk

The role

You will troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications. You will partner with cross-functional teams and external vendors to improve system performance and user support.

What you will do

• Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications.
• Partner with cross-functional teams and external vendors to improve system performance.
• Own complex issues end to end from initial report through resolution.
• Document outcomes and drive system improvements.
• Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools.
• Lead technology rollouts and system upgrades.

Required qualifications

• Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).
• Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.
• Experience administering and troubleshooting Windows, macOS, and Linux systems.
• Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress.
• Proficiency with ticketing systems, IT documentation platforms, and SaaS management.
• Experience working as a project-oriented engineer.
• Strong written, oral, and interpersonal communication skills.
• Ability to pass a background check.

Nice to have

• Bachelor’s degree or equivalent experience with 6+ years of IT systems experience.
• Prior experience working in large enterprises with significant user bases.
• Previous NOC/SOC experience.

Benefits

• Pension contributions
• Additional perks to support work-life balance

Before you apply

• Ability to pass a background check.

About the company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power AI workloads.