Crusoe
Director, Customer Enablement
San Francisco, CA - US. Posted 3 months ago
The role
The Director of Customer Enablement will build the enablement function from the ground up. You will own customer onboarding, education, and lifecycle enablement while providing training for the CX organization.
What you will do
- Own the customer onboarding strategy from contract signature through production readiness
- Build scalable customer education programs including instructor-led training and self-paced learning
- Lead internal CX enablement by translating product launches into repeatable training
- Own the CX knowledge management strategy and establish documentation standards
- Define and track enablement metrics such as onboarding completion and product adoption
- Build and lead the Customer Enablement organization by recruiting specialists
Required qualifications
- Bachelor’s degree
- 8+ years leading Customer Enablement, Customer Success Enablement, Technical Enablement, Learning & Development, or Customer Education organizations
- 3+ years leading managers or building enablement teams
- Experience designing scalable onboarding programs for enterprise customers
- Experience building internal enablement programs for technical customer-facing organizations
- Strong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS
- Experience creating customer education programs, certifications, documentation, and technical learning experiences
- Excellent program management skills
- Strong executive communication and cross-functional leadership
Nice to have
- Experience at a cloud infrastructure, AI, MLOps, or enterprise platform company
- Experience implementing an LMS or learning platform
- Experience developing customer certification programs
- Familiarity with technical documentation platforms such as Confluence, Notion, GitBook, or ReadMe
- Experience scaling enablement for global Customer Success and Support organizations
Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
About the company
Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power AI workloads. The company uses an energy-first approach to solve power bottlenecks for AI compute.