Crusoe

Staff Cloud Support Engineer

San Francisco, CA - US. Posted 9 months ago

The role

As a Staff Cloud Support Engineer, you will act as a technical authority and force multiplier across multiple teams. You will design reliability guardrails, lead incident response, and support AI/ML infrastructure.

What you will do

  • Serve as highest-level escalation point for complex P1/P0 incidents.
  • Lead cross-functional root cause investigations involving compute, networking, storage, and orchestration layers.
  • Partner with SRE, Software teams to design systemic fixes.
  • Design and improve node validation, burn-in processes, performance baselining, and release readiness.
  • Influence Kubernetes architecture, workload orchestration, and AI/ML cluster stability.
  • Reduce MTTR and incident recurrence through structural improvements.
  • Troubleshoot NCCL, IB, GPU driver/firmware issues, and distributed training failures.
  • Support complex AI workloads with performance tuning and observability improvements.
  • Act as technical advisor during high-risk customer incidents.
  • Deliver executive-ready RCAs, mentor P3/P4 engineers, and define SOPs.

Required qualifications

  • 8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles.
  • Advanced Linux systems expertise.
  • Deep Kubernetes operational experience (CKA-level or higher).
  • Strong networking knowledge: Infiniband, RDMA, RoCE, SDN.
  • Experience supporting AI/ML workloads at scale (GPU clusters).
  • Proven track record of resolving multi-layer, distributed system failures.
  • Strong customer communication and executive-facing presence.

Benefits

  • Competitive compensation
  • Restricted Stock Units
  • Paid time off & paid holidays
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary

About the company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power AI workloads. They use an energy-first approach to solve power bottlenecks for AI compute.