Senior Engineering Manager, Operations

The role

You will own production reliability for global network infrastructure including edge, backbone, data center fabric, and GPU cluster interconnects. You will build and lead an operations team responsible for incident response, root cause analysis, and operational excellence.

What you will do

• Build and lead the operations organization structure and growth
• Hire and develop Senior and Staff Network Production Operations Engineers
• Own production reliability and uptime across global network infrastructure
• Set the incident command structure, escalation paths, and on-call model
• Serve as an executive escalation point during high-severity network events
• Hold the organization accountable for rigorous root cause analysis and remediation
• Drive operational automation and investment in observability tooling
• Partner with Architecture and SRE to define, track, and report on network reliability metrics
• Run operational reporting and risk escalation to leadership
• Ensure runbooks, escalation playbooks, and SOPs are current and improved

Required qualifications

• 10+ years of experience in network engineering or network operations
• 4+ years managing engineers or engineering managers in a large-scale, 24x7 infrastructure environment
• Demonstrated ability to own production reliability across large, multi-region device fleets
• Expert working knowledge of BGP, EVPN-VXLAN, IS-IS, OSPF, MPLS, QoS, and TCP/IP in production data center environments
• Familiarity with RDMA/RoCE lossless fabrics (PFC, ECN, DCQCN) for GPU/HPC workloads
• Comfort with Arista (EOS) and Juniper (Junos) platforms in leaf-spine CLOS architectures
• Working understanding of Python-based tooling, observability automation, and auto-remediation practices
• Ability to deliver communication to senior stakeholders during and after high-severity incidents
• Bachelor's degree in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience in hyperscale or ISP environments

Nice to have

• Experience managing managers or team leads
• Experience with NVIDIA/Mellanox networking platforms in GPU cluster environments
• Familiarity with Kentik or Arbor for traffic analysis and DDoS visibility
• Experience defining SLIs/SLOs in partnership with SRE or product teams
• Exposure to operating 10K+ device fleets across hyperscale or cloud environments
• Background building or scaling post-incident learning programs org-wide

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary

About the company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power AI workloads. The company uses an energy-first approach to solve power bottlenecks for AI compute.