Senior Cloud Support Engineer - Managed Inference

New York, NY - US. Posted a month ago

The role

You will provide technical support to customers using Crusoe Cloud to help them leverage GPU compute power. You will troubleshoot VMs, hardware failures, and scaling tests while collaborating with SRE, Networking, and Storage teams.

What you will do

Provide technical support to customers via Zendesk
Participate in a 24/7 on-call rotation
Diagnose and resolve issues related to VMs, hardware failures, and scaling tests
Manage alert triage and prepare for maintenance windows
Conduct node delivery testing
Work with SRE, Networking, and Storage teams on root cause analysis
Adhere to global team collaboration and handoff processes
Develop onboarding, training materials, knowledge base documentation, and SOPs

Required qualifications

Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 2+ years of equivalent technical experience
Strong command-line interface (CLI) skills in Linux environments
Proficiency with Git
2+ years of experience in a customer support role
Experience with container orchestration (e.g., Kubernetes)
Experience with workload management (e.g., Slurm, Terraform)
Experience with monitoring tools (e.g., Grafana)
Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
Excellent communication and customer service skills

Nice to have

Deep understanding of specific cloud platforms and services
Experience with automation tools and scripting languages
Demonstrated ability to analyze complex technical issues and develop effective solutions
Strong interest in contributing to a more sustainable future through technology

Benefits

Competitive compensation and equity packages
Restricted Stock Units
Paid time off, paid holidays & leave of absence programs
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary

About the company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power AI workloads. They use an energy-first approach to provide sustainable, low-cost GPU compute power.