Senior Manager, Customer Success

The role

You will lead and develop a team of Customer Success Partners responsible for complex, high-value Enterprise customers. You will drive execution across customer value realization, retention, renewal readiness, risk management, forecasting, and growth.

What you will do

• Lead, coach, and develop a team of Customer Success Partners.
• Drive retention, renewal readiness, forecasting, customer risk management, and expansion execution.
• Serve as an escalation point and strategic partner for complex Enterprise customers.
• Coach CSPs to build executive relationships and deliver value-based storytelling.
• Partner with customers to understand creator marketing objectives and program maturity.
• Lead strategic business reviews, maturity assessments, account planning, and growth planning.
• Maintain visibility into customer health and risk across the team.
• Partner with Sales on renewal and expansion opportunities.
• Manage workload and account allocation across the team.
• Consolidate customer and product feedback to partner with Product and CS leadership.

Required qualifications

• 6+ years of experience in Customer Success, Account Management, Client Services, Agency Services, Creator/Influencer Marketing, Marketing Strategy, or a related customer-facing role.
• Direct, meaningful experience in creator and influencer marketing.
• 3+ years of people leadership experience.
• Experience working directly with large brands, agencies, or sophisticated marketing organizations.
• Proven experience driving customer retention, renewals, growth, and value across complex, multi-stakeholder relationships.
• Strong commercial acumen.
• Experience building trusted relationships with senior marketing stakeholders and leading strategic customer conversations, business reviews, escalations, and account planning.
• Strong coaching skills.
• Strong communication and storytelling skills.
• Ability to bring an informed point of view on creator marketing trends, measurement, best practices, and competitive dynamics.
• Experience using customer health, forecasting, account planning, or similar frameworks.
• Strong cross-functional partnership skills.

Nice to have

• Prior SaaS experience is beneficial

Benefits

• Learning platform for training and tools
• Surprise meal stipends
• 15 days vacation
• Floating and set holidays
• Wellness allowance
• Paid parental leave
• Medical, dental, vision, life, and disability insurance
• 401k (USA) plan
• Work from home stipend

About the company

CreatorIQ is enterprise infrastructure for creator marketing, trusted by more than 1,300 of the world's leading brands and agencies. The company has headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw.