Customer Success Partner

The role

You will serve as a strategic advisor to a portfolio of complex, high-value agency partners. You will align platform capabilities with agency operating models to drive influencer marketing outcomes and value realization.

What you will do

• Serve as the primary strategic partner for complex agency organizations.
• Advise agencies on scaling influencer programs across clients.
• Build multi-threaded stakeholder relationships across strategy, activation, analytics, and executive partners.
• Drive strategic business reviews, maturity assessments, and growth planning sessions.
• Partner with Strategic Insights Managers to deliver off-platform analysis and recommendations.
• Use data to identify opportunities and risks and influence adoption.
• Collaborate cross-functionally with Implementation, Product Education, Support, Sales, and Insights teams.
• Act as a thought partner to agencies on program governance and measurement frameworks.
• Maintain account documentation including success plans and engagement history.

Required qualifications

• 2+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership).
• Experience working at or closely with marketing agencies.
• Deep understanding of agency structures, incentives, and challenges.
• Skilled at leading senior-level and executive conversations.
• Highly organized and self-directed.
• Adept at leading structured engagements like business reviews and strategic planning.
• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

Nice to have

• Prior experience at a marketing, media, or influencer agency in a strategy, account management, client services, or consulting capacity.
• Experience supporting holding companies or global agency networks.
• Familiarity with agency-facing KPIs, client reporting expectations, and strategic planning cycles.

Benefits

• Learning platform for training and tools.
• Surprise meal stipends.
• 15 days vacation.
• Floating and set holidays.
• Wellness allowance.
• Paid parental leave.
• Medical, dental, vision, life, and disability insurance.
• 401k (USA) plan.
• Work from home stipend.

About the company

CreatorIQ is enterprise infrastructure for creator marketing, trusted by more than 1,300 of the world's leading brands and agencies. The company has headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw.