Creatoriq
Director, Customer Success
London, Remote. Posted 2 months ago
The role
You will lead a team of Customer Success Professionals to drive retention and growth for enterprise brands. You will own portfolio performance, forecasting, and strategic customer engagement across EMEA.
What you will do
- Lead, coach, and develop a team of Customer Success Professionals
- Own portfolio performance across EMEA including retention, growth, and forecasting
- Build trusted relationships with executive stakeholders
- Partner with Sales, Product, Marketing, Professional Services, and Support
- Apply industry knowledge to help customers evolve creator marketing strategies
- Drive escalations, operational priorities, and cross-functional initiatives
Required qualifications
- 8+ years of experience leading Enterprise Customer Success, Strategic Account Management, or related customer-facing teams within SaaS, MarTech, AdTech, Social Media Technology, or Creator Marketing o
- Proven experience leading Enterprise Customer Success or Strategic Account teams with responsibility for retention, renewals, expansion, customer growth, and portfolio performance
- Demonstrated success developing and leading high-performing Customer Success Professionals and Managers
- Strong executive presence with experience advising senior stakeholders
- Strong commercial acumen with ownership of retention, revenue growth, forecasting, and strategic customer outcomes
- Experience managing strategic enterprise customer relationships, executive business reviews, complex escalations, and high-impact customer risk situations
- Ability to independently lead cross-functional initiatives
- Demonstrated understanding of creator marketing trends, influencer strategy, measurement frameworks, and the evolving creator economy landscape
- Proficiency with CRM platforms
- Experience leveraging AI tools to improve productivity, customer insights, forecasting, operational efficiency, and customer engagement
- Excellent communication, presentation, and stakeholder management skills
Nice to have
- Direct experience within influencer marketing, creator economy, creator technology, social media technology, MarTech, or a closely related industry
- Candidates from creator marketing platforms, social/creator agencies, or brand-side creator marketing organizations
Benefits
- Learning platform for training and tools
- 25 days vacation
- Floating and set holidays
- Wellness allowance
- Paid parental leave
- Stock options as part of an equity-sharing program
- Healthcare coverage including mental health, physical therapies, dental, vision, and cancer coverage
- Stipends for wellness, cell phone, internet, home office setup, mental wellness, and professional development
- Occasional company-funded meal opportunities
About the company
CreatorIQ is enterprise infrastructure for creator marketing, trusted by more than 1,300 of the world's leading brands and agencies. The company has headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw.