Director, Creator Marketing Services

The role

You will lead the team that plans and runs creator programs end to end for leading brands and agencies. You will own revenue growth, delivery quality, and margin for influencer programs while shaping packaged service offerings.

What you will do

• Lead the Creator Marketing Services team across the US and EMEA.
• Grow Creator Marketing Services revenue by partnering with Sales.
• Own end-to-end delivery of creator programs from discovery to reporting.
• Build and maintain a standardized catalog of influencer marketing services.
• Evolve service pricing to reflect delivered value.
• Own billability, utilization, and margin for the team.
• Serve as the escalation point for Influencer Marketing Services customers.
• Lead the services strategy for strategic pitches and RFPs.
• Establish processes for creator contracts, payments, usage rights, disclosure, and risk requirements.
• Sponsor and prioritize responsible AI adoption.

Required qualifications

• 10+ years of experience in influencer, creator, or social marketing at a brand, agency, or marketing technology company, including leading programs for enterprise brands.
• 4+ years leading teams, including managing managers and leading distributed or global teams.
• Deep, hands-on knowledge of how creator programs are planned, cast, contracted, executed, and measured across Instagram, TikTok, YouTube, and other platforms.
• Proven success growing a services or agency portfolio, including new business, expansion, and competitive pitches or RFPs.
• Experience owning delivery, scope, and margin for a services portfolio, with comfort around utilization, capacity planning, and pricing.
• Experience designing packaged or productized services offerings that sales teams can sell with confidence.
• A data-informed approach to creator selection, optimization, and measurement.
• Strong executive presence to present strategy and results to senior brand and agency stakeholders.
• A visible point of view on creator marketing, demonstrated through content, speaking, or client-facing thought leadership.

Nice to have

• Direct experience with the CreatorIQ platform or comparable creator/influencer marketing technology.
• Experience designing outcome- or performance-based influencer pricing models.
• Experience in a professional-services or agency environment with billability or utilization targets.
• Background in customer success or account management at a SaaS company.
• Experience supporting enterprise brands across categories such as beauty, CPG, retail, or consumer tech, across global markets.

Benefits

• Learning platform for training and tools.
• 15 days of vacation, floating and company holidays.
• Wellness benefits.
• Paid parental leave.
• Comprehensive medical, dental, vision, life, and disability insurance.
• 401(k) plan.
• Work from home stipend.

About the company

CreatorIQ is enterprise infrastructure for creator marketing, trusted by more than 1,300 of the world's leading brands and agencies. The company has headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw.